← Latest
Brief

Zendesk Points Its AI Agents at Employees

Zendesk's new agents handle IT and HR requests end to end, citing 6 million early runs and 500,000 hours saved on a five-minute assumption.

Share ↗
Two employees at an IT support desk
Image: Zendesk

Next edition

DeepSeek Sells Wishes for 20 Cents

AI Secret

AI Secret Membership

Choose your edge.

Independent AI analysis. Your own agent to take it further.

AI Secret

AI Secret Membership · Step 1 of 2

Your next chapter starts here.

Enter your email to choose your membership. Use the same email if you already read AI Secret.

Already a member? Sign in

AI Secret

Your free daily briefing

Check your inbox.

We've sent a confirmation link to . Follow the link to verify your email and complete your free subscription.

Free membership includes the daily briefing. Paid Deep Dives require a paid membership.